Job Carr Cabin Museum is successful because of its loyal and dedicated volunteers. This position requires a person who is a strong and empathetic communicator, and an enthusiastic museum ambassador.

Responsibilities

Acts as the primary staff liaison to museum volunteers and interns.

Provides direction, coordination, and consultation for visitor services and volunteer functions within the museum

Works collaboratively with the museum team to establish goals, policies, and vision for the volunteer and internship program.

Recruit, interview and place applicants for volunteer and internship positions

• Publicize opportunities for volunteers and interns.
• Host and attend recruiting events with the community to attract diverse and qualified candidates.
• Develop and maintain community partnerships to promote museum volunteer and internship opportunities, including colleges, universities, and community service programs.
• Process volunteer applications and interview incoming volunteer candidates to determine how their skills, knowledge, abilities, and interests best fit with the museum’s needs and goals.

Develop, promote, and maintain a wide range of volunteer opportunities within the organization

• Work cooperatively with the Executive Director and Program Manager to develop and implement policies, goals, structure, and vision for the successful improvement and expansion of the Museum’s volunteer and internship program.
• Oversee visitor services and assure adequate staffing for public hours, field trips, and special events.
• Communicate effectively with museum staff to identify and fill volunteer and internship needs of the organization.
• Create and maintain volunteer and internship position descriptions.
• Coordinate volunteers and interns to provide appropriate support for museum operations and visitor services.

Provide ongoing support and guidance for volunteers

• Create goals, orientation, and training for incoming volunteers and interns. Ensure that museum volunteers and interns have the training, tools, and resources to succeed. Collaborate regularly with museum staff to foster professional growth for volunteers and interns.
• Establish and maintain positive, two-way communication with museum volunteers and interns – individually and collectively – to build their connection to the Museum and its programs, and to enhance their understanding of the Museum’s mission, goals, and outcomes. Facilitate timely distribution of information relevant to volunteers. Author written communication such as letters, policies, and instructions.
• Track volunteer and intern hours. Maintain accurate records and provide timely statistical and activity reports on volunteer and internship participation.
• Assist volunteers and interns in feeling welcomed, valued, and having opportunities to develop additional skills and knowledge. Coordinate volunteer recognition and appreciation.
• Evaluate all aspects of volunteer and intern programs to ensure effectiveness and to recommend and implement changes as appropriate. Create a plan to increase the diversity, capacity, and training of volunteers and interns.

Skills, Knowledge, and Abilities

• Knowledge of and enthusiasm for volunteer administration and best practices.
• Commitment to creating and promoting a diverse and inclusive environment for museum volunteers and interns.
• Excellent public speaking, communication, and interpersonal skills, emphasizing tact, diplomacy, and empathy.
• Time management and organization skills, with the ability to balance many projects and priorities at once.
• Ability to work collaboratively as part of a team, with an open, positive, and learning-focused attitude.
• Ability to anticipate needs and challenges, take initiative, ask questions, and provide solutions to achieve organization objectives.
• Ability to work afternoons and intermittent weekends as program schedule and special events require.
• Highly professional and public presence; strong customer service orientation

Qualifications

• Experience in managing volunteers, volunteer training, and customer service strongly preferred.
• Demonstrated ability to effectively and professionally communicate orally and in writing.
• Computer literacy with Microsoft Office, including Word, Outlook, and Excel.
• Physical ability to perform essential functions of the job.
• Ability to adjust hours to accommodate the needs of the job.
• Ability to effectively manage a wide array of tasks, projects, and responsibilities.
• Successful clearance of criminal background check.
• Proof of vaccination against COVID-19

Compensation

This is a part time position of approximately 10-15 hours per week. Rate of pay is $18/hr.

Application

If interested in this position, please submit resume, cover letter, and list of three references to jobcarr@jobcarrmuseum.org. Position is open until filled.